Warranty & Returns & Cancellations
GENERAL INFORMATION ON TERMS & CONDITIONS
The following terms and conditions rule the member participation in the GLOBAL DELIVERY ( All Countries ) section.
( http://ac.sanalmagaza.com/)
It is the members’ responsibility to read, understand and follow all of the terms and conditions.
Please note that changes to the Sanalmagaza may occur at any time and without prior notification to the members. In this regard members are required to monitor the www.ac.sanalmagaza.com web site for any possible changes.
When placing an order, please note the following information about the products:
All items are limited by stocks. Sanal Magaza and/or its partners reserves the right to remove / add an item, or exchange an existing item with an alternative one or change the price value of any item, anytime. In case an item you’ve chosen is not in the stocks, Sanal Magaza and/or its partners reserves the right to cancel the order or send you an alternative item. There may be differences in the model / color / design of the items.
In the Sanal Mağaza reserves the right to remove any item, exchange an existing item with an alternative one, add a new item, or change the price value of any item in the catalogue, anytime.
Products cannot be ordered with any commercial purposes. Items dispatched by Sanal Magaza can not be exploited for any commercial purpose. In these cases, Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.
Changes in VAT, SCT (Special Consumption Tax) rates, as well as all changes in tax and customs legislation, may result in changes in Money charges. In this regard members are required to monitor the www.ac.sanalmagaza.com web site for any possible changes.
At the checkout is inclusive of all costs and fees ( including shipping, custom expenses, taxes and ) and all are to payed by the customers. Please note that International deliveries have different components Custom expenses, taxes & duties differ from country to country as well as cargo delivery fees. All of the goods are delivered from Turkey corssborder in the GLOBAL DELIVERY ( All Countries ) section, the rules of each country apply.
In countries where the official customs rule asserts that the TAX payments be done by the recipient only upon the arrival of the gift at the customs, the responsibility falls onto the part of the member and Sanal Magaza does not accept any responsibilities. Please note that in such cases ( where the member refuses to pay for the TAX at the Customs ), the gift may not be delivered to the recipient.
However please note that in case your order has to go through a customs area, you may have to pay for the customs duties.
This programme is operated by Sanal Magaza and/or its local and global partners. Sanal Magaza reserves the right to interpret and apply these terms and conditions to its sole discretion.
Neither Sanal Mağaza ( BIGGLOYALTY ) nor partners can be held responsible for typographic errors ( on product names, prices, properties ) or late updates.
Deliveries and Delivery Addresses
Sanal Magaza reserves the right to cancel or edit orders in its sole discretion.
All items for which orders are placed must be delivered to the address within the particular country the member is the residence of. In other words, if you have chosen India upon the entrance then the destination address of the item must be within India, if Germany, then within Germany, etc.
All orders are delivered to the particular country that is selected upon the entrance of the sanalmagaza.com
Please note that choosing a wrong country that does not match with the address information
results in a failed delivery which will NOT be refundable.
All items (unless otherwise stated) are delivered to your address by Cargo Courier companies. In this regard please fill in the address parts of your order form completely.
Sales Agreement (Mesafeli Satış Sözleşmesi) with the Terms and Conditions for orders are presented at check out on the web site and must be accepted to complete the redemption.
Only home or office address information is required in the address field. Sanal Mağaza
( BIGGLOYALTY ) can not be held responsible for the failure to deliver to the customer the following addresses for any reason;
a) Hotels
b) Cargo agents / branches
c) Airports
Please note that:
- Sanalmagaza reserves the rights to cancel orders when there are not enough products in the stocks and/or there are changes in the regulations of Turkey and/or recipient countries customs
- All crossborder deliveries to each country are handled by international cargo courier companies that are subject to local conditions within each particular country, which may result in lack of doorstep delivery in some but pick up at city centers. In such cases Sanal Mağaza can not be held responsible.
For any questions and requests regarding your Sanalmagaza, you can share a feedback form at https://www.sanalmagaza.com/ or +90216 538 52 82 can call customer relations.
SHIPPING
Methods and Delivery Timeline
Merchandise orders are shipped within ten (10) to fifteen (15) business days, excluding local public holidays or postal/courier disruptions. Larger items ship via common carrier. Reference the "Freight Delivery" section for complete details
Change Shipping Address
Shipping address changes are not supported. The required shipping address must be entered during the check out process. Orders may be shipped to an address within the country associated with the reward offering. Allow additional delivery time for rural or remote communities.
Incorrect Shipping Address Information
In the event that a supplied address is not accepted by the supplier, or if the necessary order requirements as defined by the supplier are not provided, the Sanal Magaza’s Customer Service team will initiate contact to secure the correct information. If a response for the requested information is not provided within three (3) business days, the order will be cancelled.
Order Tracking:
Once your order is sent out from our warehouse, you will receive an e-mail from the cargo courier company UPS that “You have a parcel coming” with the tracking number of your parcel.
Please follow your parcel with this tracking number.
CUSTOMS
In cases where the goods are held in customs in the destination country, the receiver could be asked by the local authorities to provide Power of Attorney (POA) document, stating that the shipping company in your ( the destination ) country can clear the goods on behalf of the receiver.
In some countries deliveries require customs clearance procedures to be completed in 1 week by the recipient when a notification is sent by the cargo courier company.
In international deliveries customers can be asked to provide additional information and documents in accordance with the customs regulations of the countries to which deliveries are made. Customers are obliged to meet those requirements in order to receive their deliveries.
Please provide this information to the authorities otherwise the goods may not be delivered.
In such cases SANAL MAGAZA can not be held responsible.
There will be no additional charges to apply.
Customer Services & Contact
Call Center: +90 216 538 52 82
We are here to help you between 09:00 – 17:00 (GMT+3) on weekdays.
WARRANTY & RETURNS & CANCELLATIONS
All items come in under their individual producers’ / importers’ guarantees and warranty conditions. When you have received the item please read the conditions and the certificates of warranty carefully. You can always contact Sanal Magaza Call Center to receive assistance.
Returns / Cancellations
Please note that once an item has been ordered and shipped, the participant can not cancel it ( buyer’s remorse is not honored ) and NO refund is possible.
In case an item in your order is not in the stocks, Sanal Magaza and/or its partners reserves the right to cancel the order or send you an alternative item. There may be differences in the model / color / design of the items.
CANCELLATIONS / REFUNDS REQUESTED IN 14 DAYS ( EXCEPT DECEMBERS )
An order not received must be submitted to the Customer Service team within 2 WEEKS from notification of shipment. A full investigation will be performed, and an expedited delivery of a replacement reward will be arranged if proof of delivery is not confirmed.
Customer Services & Contact
Call Center: +90 216 538 52 82
We are here to help you between 09:00 – 17:00 (GMT+3) on weekdays.
